Employee Experience

/Tag:Employee Experience

Movement Creates Emotion.

2020-03-11T09:16:00+11:00

Movement creates emotion. "We are going somewhere" makes us feel something. Upward arching journeys make us feel good. A journey is a series of experiences chained together, and you can create movement by how you structure experiences at work. Here are 3 types of journeys you can take your teams on: Meaning Journey: Chain experiences [...]

Movement Creates Emotion. 2020-03-11T09:16:00+11:00

People Pay Attention to Where They are Going, Not Where They Are.

2020-03-10T08:37:10+11:00

People pay attention to where they are going, not where they are. The bad-to-ok journey feels much better than the great-to-good one. Since a journey is a series of experiences chained together you can start to think about the journey that your employees are experiencing. Here's how to use this knowledge: Plan: Map out the [...]

People Pay Attention to Where They are Going, Not Where They Are. 2020-03-10T08:37:10+11:00

Need your team to work from home unexpectedly? These systems will help

2020-03-06T09:21:35+11:00

Need your team to work from home unexpectedly? Use these little systems to make the entry to remote working better: Think 80/20. Get clear on the few key things that matter the most in your business. Make sure these get done and that everyone knows what matters. Make the big BIG. Communicate what matters in [...]

Need your team to work from home unexpectedly? These systems will help 2020-03-06T09:21:35+11:00

Coronavirus will become the world’s largest test of remote working

2020-03-05T09:57:11+11:00

Coronavirus will become the world’s largest test of remote/flexible working. Companies and managers who've been resistant to doing this will be forced to undertake it under difficult circumstances. Companies and managers that already embraced this flexibility for its teams have the advantage – kinks and frustrations were addressed long ago. Employees of companies that are [...]

Coronavirus will become the world’s largest test of remote working 2020-03-05T09:57:11+11:00

Introducing The Employee Strategy Canvas

2019-07-30T12:58:41+10:00

Musketeers created the Employee Strategy Canvas about a year ago to help a client clarify a people strategy that would support the organisation’s planned changes and growth. About six months ago we released this tool under the Creative Commons license on our website and from the response it's clear that there is a need [...]

Introducing The Employee Strategy Canvas 2019-07-30T12:58:41+10:00

What the Heck is EX Design? Part 3 – Principles of Employee Experience Design

2019-10-22T12:12:21+11:00

Now that we’re past the introduction of Employee Experience Design (What the Heck is EX Design Part 1) and the heavy stuff (What the Heck is EX Design Part 2 — The Philosophy of EX Design) it’s time to get into the more practical aspects of my work — The Principles of Employee Experience [...]

What the Heck is EX Design? Part 3 – Principles of Employee Experience Design 2019-10-22T12:12:21+11:00

What the Heck is EX Design? Part 2 – The Philosophy of Employee Experience Design

2019-07-17T10:48:10+10:00

In What the Heck is EX Design Part 1 I started to share a little about what Employee Experience Design is all about. In this second part I want to share more about some of its philosophical underpinnings. Before we get started though, I want to clarify that when we speak about the “philosophy” of EX [...]

What the Heck is EX Design? Part 2 – The Philosophy of Employee Experience Design 2019-07-17T10:48:10+10:00

Introducing Journey Tiles – Journey Mapping with More Empathy and Efficiency

2019-06-10T16:08:41+10:00

Journey mapping is awesome. Very often in my work as an Employee Experience Designer I use journey maps to explore and unpack an employee’s experience through parts of their lifecycle (eg onboarding, performance meetings etc). Journey maps have been a core tool of service and user designers because they are so useful for unpacking [...]

Introducing Journey Tiles – Journey Mapping with More Empathy and Efficiency 2019-06-10T16:08:41+10:00

What the Heck is EX Design Part 1

2019-06-26T18:20:13+10:00

“So what do you do Lucas?” Ever since we started Musketeers I’ve been unpacking the language to describe Employee Experience Design (EXD) - the application of human-centred design principles and methods to the workplace internally and to the domain of People, Culture and Performance. If you’ve been hearing some of the talk about Employee [...]

What the Heck is EX Design Part 1 2019-06-26T18:20:13+10:00

Employee Experience Design: Cues – The Silent Instructors

2018-02-23T17:10:20+11:00

Cues are the subtle signs that help shape and direct situations and experiences. They are extremely powerful because they tend to be processed by our subconscious, require less cognitive load to process (thinking energy), and we tend to accept and follow easily. Cues occur naturally in social contexts (eg body language), but we can also [...]

Employee Experience Design: Cues – The Silent Instructors 2018-02-23T17:10:20+11:00