Connection is personal.
Personal as in person-al. Human-centred design has been a powerful force in business because that “human-centred” bit helps make things person-al. When we recognise our shared humanity we feel connection.
Seeing your leader’s face, being able to look into their eyes helps to build connection. The closer the face and smaller the group, the stronger the connection. Person-al.
Noticed how teams are currently feeling stronger connection recently? We have been feeling our shared humanity. We are hearing each other’s concerns, seeing each other’s bedrooms/lounge rooms, noticing partners, pets and kids in the background. Person-al.
Notice why teams are feeling like this and take note. If you want to keep the magic it’ll require work to make things more person-al.
Imagine your team understanding each other more, giving each other more grace. Good employee experiences don’t happen by accident – they have to be designed.
How would you rate the level of connection in your teams right now?
About Lucas Olmos
Lucas is Co-Founder & Director of Musketeers and Social Entrepreneur-in-Residence at UNSW’s Centre for Social Impact. As a Musketeer he works with organisations to design and transform the key experiences across the employee journey. He has studied Psychology, Business and Design, and when noone’s looking he likes to do the moonwalk.
Find out more about Lucas here: https://www.linkedin.com/in/lucasolmos/
Follow Lucas here: @we_r_musketeers