Not satisfied with your Customer & Employee Experience?
Stop Bleeding
Customers, Business & Employees
Uncover where it’s hard to work with you + fix it.
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Here’s Why You’re Losing Customers, Business & Employees…
Most organisations create processes…but human-beings have experiences, not processes.
Processes are inherently company-centric and make all kinds of assumptions about the customers. And while they serve a great purpose, they don’t show what it feels like for a customer or employee to work with you.
That’s where we come in.
By helping you uncover where you’re unintentionally making it difficult or painful to work with you, we identify the areas where you’ll have the most leverage to transform an experience and get the best ROI for your investment.
Sometimes, dealing with one or two little stumbling blocks make all the difference! We’ll co-design the changes and solutions you need to get the outcomes you want.
Here’s How We Do It: Our Unique Mix of Skills
Human-Centred Design
We design with empathy, focusing on intuitive, impactful solutions that drive engagement and satisfaction.
Psychology
We apply principles of psychology and behavioural economics, tapping into motivations and emotions, we craft experiences that not only meet needs but also foster lasting connections.
Business Analysis
We focus on uncovering key opportunities and addressing challenges that directly align with your business objectives and performance metrics.
People & Culture/HR
We use a deep expertise in People & Culture, helping you build a thriving workplace and strong cultures while driving performance and retention.
Strategy
We view everything through a strategic lens, ensuring that every initiative we undertake aligns with your broader business goals.
Here’s How We Can Help You
Outsourced HR services & process implementation
Streamline your operations and set up the key HR processes your business needs. We help you create a seamless experience for your employees, from onboarding to daily HR management.
Redesign your Careers page
Enhance your employer brand and attract top talent with our Careers page redesign. We create a user-friendly and visually engaging experience that highlights your company culture, making it easy for candidates to connect with your values and apply effortlessly.
Mapping & redesigning key employee experiences
Transform your workplace, accelerate time to productivity and increase retention. We identify what's getting in the way of your team working better together and optimize every touchpoint, from hiring, onboarding, performance and development, ensuring a more engaged, motivated, and productive workforce.
Team development & training
Empower your workforce with our tailored team development and training programs. We equip your team with the skills, tools, and mindset needed for continuous growth, fostering collaboration and enhancing overall performance.
Staff surveys & feedback
We design and implement ongoing and tailored surveys to capture valuable employee insights and sentiment, helping you make informed decisions to improve engagement and satisfaction.
Book your Experience Audit below to discuss your needs
Map & redesign your key customer journeys
Hit your growth and retention targets by optimising your customer interactions. We'll map and redesign your key customer journeys, analysing every touchpoint to enhance satisfaction, streamline processes, and create a seamless, customer-centric experience.
Research & map your buying personas
Unlock deeper customer insights with our research and persona mapping services. We'll help you uncover the driving factors for your target audience, enabling you to tailor your messaging and strategies to better meet their needs and drive engagement.
Design Sprints: Develop & test new products + services
Accelerate innovation with our Design Sprints. We help you quickly develop, prototype, and test new products and services, ensuring that your ideas are market-ready and aligned with customer needs before full-scale development.
CX strategy development & implementation
Introduce CX as a core business practice. We help you embed a customer-centric culture across your organisation, ensuring exceptional customer experiences and driving long-term business success.
Business strategic planning
Address change and shape the future of your business with our strategic planning services. We'll help you develop clear, actionable plans that align with your vision, optimise resources, and position your organisation for long-term success.
Book your Experience Audit below to discuss your needs
Recruitment Canvas
Downloaded over 5000 times across the world, the Musketeers Recruitment Canvas is a free, innovative tool to help hiring managers make better hiring decisions. Click here to find out more.
Employee Strategy Canvas
Downloaded over 2000 times across the world, the Musketeers Employee Strategy Canvas is a free tool that helps your Management and People & Culture teams to develop and align your people strategy to your business. Click here to find out more.
Journey Tiles
The Musketeers Journey Tiles is a free tool that helps you effectively unpack a customer and employee journey so you can identify key areas for improvement. Click here to find out more.
DIY Probation Process
Establish a standard of performance and accountability with our robust DIY Probation Process. Designed to support managers and new hires, it comes complete with ready-made templates and training to empower your SME and to create a productive probation experience. Click here to find out more.
Book your Experience Audit below to discuss your needs
Book Your Experience Audit Now
Get clarity on what applying an experience filter would look like in your organisation, and the key drivers of your Customer and Employee Experience.
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