People Pay Attention to Where They are Going, Not Where They Are.

//People Pay Attention to Where They are Going, Not Where They Are.

People Pay Attention to Where They are Going, Not Where They Are.

People pay attention to where they are going, not where they are.

The bad-to-ok journey feels much better than the great-to-good one.

Since a journey is a series of experiences chained together you can start to think about the journey that your employees are experiencing. Here’s how to use this knowledge:

Plan: Map out the chain of experiences in a key stage like onboarding. The first day needs a lot of attention because it will be very memorable, BUT a mediocre job on the rest of it creates a slippery slide of disengagement – Wooo-m’eh.

Diagnose: What have been the series of experiences staff have been having, is it an upward or downward arch? For example, if a beloved staff member has left, sales targets were missed and performance reviews are coming up you might need to reset this journey with a positive experience.

Good employee experiences don’t happen by accident – they have to be designed.

**What was a positive experience you had recently at work? Share it in the comments so it helps HR/managers get some ideas. 

2020-03-10T08:37:10+11:00