In What the Heck is EX Design Part 1 I started to share a little about what Employee Experience Design is all about. In this second part I want to share more about some of its philosophical underpinnings. Before we get started though, I want to clarify that when we speak about the “philosophy” of EX [...]
Journey mapping is awesome. Very often in my work as an Employee Experience Designer I use journey maps to explore and unpack an employee’s experience through parts of their lifecycle (eg onboarding, performance meetings etc). Journey maps have been a core tool of service and user designers because they are so useful for unpacking [...]
“So what do you do Lucas?” Ever since we started Musketeers I’ve been unpacking the language to describe Employee Experience Design (EXD) - the application of human-centred design principles and methods to the workplace internally and to the domain of People, Culture and Performance. If you’ve been hearing some of the talk about Employee [...]
Musketeers are excited to introduce our Hello VR workshops in partnership with ACHIEVR!With investment in Virtual and Augmented Reality development at an all time high, it is clear that these technologies will transform our workplaces and employee experiences. But business leaders today want to get beyond the hype and start making real business [...]
Cues are the subtle signs that help shape and direct situations and experiences. They are extremely powerful because they tend to be processed by our subconscious, require less cognitive load to process (thinking energy), and we tend to accept and follow easily. Cues occur naturally in social contexts (eg body language), but we can also [...]
By David Peters Photo By George Voulgaropoulos © Recently Musketeers was excited about the opportunity to hold an "Empowering Jobseeker" Workshop in collaboration with CMRC (Community Migrant Resource Centre). The purpose of the workshop was to work with a group of Afghan migrant/refugee girls in late high school and help them navigate the intimidating journey [...]
We created the Jobseeker Canvas to help individuals transform the jobseeker experience. Jobseekers have typically felt disempowered by the process of looking for work. Interviews often feel like interrogations where the goal is to convince the interviewer. Our beta testing confirms that the Jobseeker Canvas helps empower individuals and turns interviews into two-way conversations - [...]
By Sue Newcombe In my experience HR people all set out to make a difference and many do this very successfully. However so much of HR time is chewed up through those all too frequent urgent but important actions that really only ‘plug the dam wall’ rather than making it impossible for ‘holes’ to occur [...]
Musketeers are excited to join the Shared Value Initiative (SVI) as community members, championing Shared Value in business. Some use the term "Shared Value" interchangeably with Community Social Responsibility, but in fact differs significantly. SVI states: "Shared value is a management strategy in which companies find business opportunities in social problems. While philanthropy and CSR [...]
We are excited to partner with Microsoft to run a free workshop in their iconic Sydney city store on Wednesday 5th April 6pm. Recruitment impacts your business, customers and teams in many ways. Your employees can be your greatest asset or your greatest liability and that’s why it’s imperative that you make the right decisions. [...]
