EX Design

/Tag:EX Design

What the Heck is EX Design? Part 3 – Principles of Employee Experience Design

2019-10-22T12:12:21+11:00

Now that we’re past the introduction of Employee Experience Design (What the Heck is EX Design Part 1) and the heavy stuff (What the Heck is EX Design Part 2 — The Philosophy of EX Design) it’s time to get into the more practical aspects of my work — The Principles of Employee Experience [...]

What the Heck is EX Design? Part 3 – Principles of Employee Experience Design 2019-10-22T12:12:21+11:00

What the Heck is EX Design? Part 2 – The Philosophy of Employee Experience Design

2019-07-17T10:48:10+11:00

In What the Heck is EX Design Part 1 I started to share a little about what Employee Experience Design is all about. In this second part I want to share more about some of its philosophical underpinnings. Before we get started though, I want to clarify that when we speak about the “philosophy” of EX [...]

What the Heck is EX Design? Part 2 – The Philosophy of Employee Experience Design 2019-07-17T10:48:10+11:00

Introducing Journey Tiles – Journey Mapping with More Empathy and Efficiency

2019-06-10T16:08:41+11:00

Journey mapping is awesome. Very often in my work as an Employee Experience Designer I use journey maps to explore and unpack an employee’s experience through parts of their lifecycle (eg onboarding, performance meetings etc). Journey maps have been a core tool of service and user designers because they are so useful for unpacking [...]

Introducing Journey Tiles – Journey Mapping with More Empathy and Efficiency 2019-06-10T16:08:41+11:00

What the Heck is EX Design Part 1

2019-06-26T18:20:13+11:00

“So what do you do Lucas?” Ever since we started Musketeers I’ve been unpacking the language to describe Employee Experience Design (EXD) - the application of human-centred design principles and methods to the workplace internally and to the domain of People, Culture and Performance. If you’ve been hearing some of the talk about Employee [...]

What the Heck is EX Design Part 1 2019-06-26T18:20:13+11:00

Employee Experience Design: Cues – The Silent Instructors

2018-02-23T17:10:20+11:00

Cues are the subtle signs that help shape and direct situations and experiences. They are extremely powerful because they tend to be processed by our subconscious, require less cognitive load to process (thinking energy), and we tend to accept and follow easily. Cues occur naturally in social contexts (eg body language), but we can also [...]

Employee Experience Design: Cues – The Silent Instructors 2018-02-23T17:10:20+11:00

Make a Difference with Design Thinking

2018-02-23T17:10:20+11:00

By Sue Newcombe In my experience HR people all set out to make a difference and many do this very successfully.  However so much of HR time is chewed up through those all too frequent urgent but important actions that really only ‘plug the dam wall’ rather than making it impossible for ‘holes’ to occur [...]

Make a Difference with Design Thinking 2018-02-23T17:10:20+11:00

Ready for EX?

2018-02-23T17:10:21+11:00

By Sue Newcombe The expectations on HR are changed.  Not changing – changed.  No longer can HR practices succeed if they continue to move and work along traditional lines.  The world of HR work is now much more fully centred on the Employee Experience (EX). HR is, was and always will be about the people within organisations.  Today, the [...]

Ready for EX? 2018-02-23T17:10:21+11:00