Movement creates emotion. "We are going somewhere" makes us feel something. Upward arching journeys make us feel good. A journey is a series of experiences chained together, and you can create movement by how you structure experiences at work. Here are 3 types of journeys you can take your teams on: Meaning Journey: Chain experiences [...]
Musketeers created the Employee Strategy Canvas about a year ago to help a client clarify a people strategy that would support the organisation’s planned changes and growth. About six months ago we released this tool under the Creative Commons license on our website and from the response it's clear that there is a need [...]
Now that we’re past the introduction of Employee Experience Design (What the Heck is EX Design Part 1) and the heavy stuff (What the Heck is EX Design Part 2 — The Philosophy of EX Design) it’s time to get into the more practical aspects of my work — The Principles of Employee Experience [...]
Journey mapping is awesome. Very often in my work as an Employee Experience Designer I use journey maps to explore and unpack an employee’s experience through parts of their lifecycle (eg onboarding, performance meetings etc). Journey maps have been a core tool of service and user designers because they are so useful for unpacking [...]
“So what do you do Lucas?” Ever since we started Musketeers I’ve been unpacking the language to describe Employee Experience Design (EXD) - the application of human-centred design principles and methods to the workplace internally and to the domain of People, Culture and Performance. If you’ve been hearing some of the talk about Employee [...]
By Sue Newcombe In my experience HR people all set out to make a difference and many do this very successfully. However so much of HR time is chewed up through those all too frequent urgent but important actions that really only ‘plug the dam wall’ rather than making it impossible for ‘holes’ to occur [...]
By Sue Newcombe The expectations on HR are changed. Not changing – changed. No longer can HR practices succeed if they continue to move and work along traditional lines. The world of HR work is now much more fully centred on the Employee Experience (EX). HR is, was and always will be about the people within organisations. Today, the [...]
